Golisimo Privacy Policy

At Golisimo, we respect your privacy and are committed to protecting your personal data whenever you visit our site or play at Golisimo Casino. This Privacy Policy explains how we collect, use, store, and safeguard your information, and what rights you have regarding your personal data. By creating an account or using our services, you agree to the practices described below.

Information We Collect

We collect several categories of information to provide you with a secure and personalised gaming experience. Our Golisimo platform gathers data directly from you, automatically through your device, and occasionally from trusted third parties such as payment providers and identity verification services.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence
• We gather financial information including payment method details, transaction history, and deposit/withdrawal records
• We track your gaming activity, bonus usage, and interaction with our games and sportsbook features
• We record technical data such as IP address, device type, browser, and login timestamps
• We may collect identity verification documents required for KYC and AML compliance

Cookies and Tracking Technologies

We use cookies and similar technologies to recognise returning visitors, remember your preferences, and analyse how our services are used. You can manage cookie settings through your browser, although disabling certain cookies may limit functionality on our site.

How We Use Your Information

We at Golisimo Casino use your personal data for legitimate business purposes connected to operating a licensed gaming platform. Our goal is to ensure security, compliance, and a smooth experience for every player who joins Golisimo Casino.

• We process your data to verify your identity and age before allowing deposits or withdrawals
• We use your information to manage your account, process transactions, and resolve support requests
• We analyse gameplay data to detect fraud, prevent money laundering, and comply with licensing obligations
• We send promotional communications, including bonus offers, only where you have given consent
• We use aggregated data to improve our games, website performance, and customer support

Legal Basis for Processing

Our Golisimo platform processes personal data based on several legal grounds, including your consent, the necessity of processing to perform our contract with you, compliance with legal obligations under the Anjouan Gaming Authority license, and our legitimate interests in preventing fraud and maintaining platform security.

Sharing Your Information

We do not sell your personal data. However, we may share information with carefully selected third parties who help us operate our services. Here at Golisimo, we require all partners to maintain appropriate data protection standards.

• We share data with payment processors to complete deposits and withdrawals securely
• We may disclose information to regulatory authorities, including the Anjouan Gaming Authority, when legally required
• We work with identity verification providers to confirm your age and identity
• We may share data with fraud prevention and AML compliance services
• We may provide information to affiliated companies within the wider Casolinia Group network for operational purposes

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory, and accounting requirements. Our Golisimo records related to financial transactions and KYC documentation are typically retained for the period mandated by applicable gaming regulations, even after you close your account.

Your Rights

We want you to feel confident about how your data is handled. As a user of our services, you have several rights regarding your personal information, and our Golisimo Casino team is ready to assist with any requests.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including marketing communications
• You can request a copy of your data in a portable format where applicable

To exercise any of these rights, you can contact our support team at [email protected], and we will respond within a reasonable timeframe.

Data Security

We at Golisimo implement technical and organisational measures designed to protect your personal data from unauthorised access, loss, or misuse. Our security practices include encryption, secure servers, and restricted access controls. While we take data protection seriously, no system is completely immune to risk, and we encourage you to use strong passwords and keep your login credentials confidential.

International Data Transfers

Because Golisimo Casino serves players across multiple international markets, your data may be transferred to and processed in countries outside your country of residence. We ensure that any such transfers are conducted in accordance with applicable data protection standards and appropriate safeguards.

Children's Privacy

Our services are intended strictly for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from someone under the legal age, we will take immediate steps to delete such data.

Third-Party Links

Our site may contain links to third-party websites, including payment providers and affiliate partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before sharing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be posted on this page, and we encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team. We at Golisimo are available 24/7 via live chat, or you may email us directly at [email protected] for any privacy-related inquiries.